Store Policy
Customer Care
At Tail Waggies Pet Care we are committed to providing exceptional care for your beloved furry family members. Our mission is rooted in compassion, respect, and attentiveness towards both our canine guests and their human companions. Our Customer Care Policy outlines our commitment to ensuring a positive experience for all.
Compassionate Care:
Every dog in our facility is treated with the utmost compassion and respect. We are trained to recognize and respond to the individual needs and preferences of each dog, ensuring they feel safe, comfortable, and loved throughout their stay.
We prioritize positive reinforcement and gentle handling techniques to foster a nurturing environment where dogs thrive emotionally and socially.
Clear Communication:
We value transparent communication with our customers. From initial inquiries to daily updates, we strive to keep you informed every step of the way.
We are readily available to address any questions, concerns, or special requests you may have regarding your dog's care. We welcome open dialogue and feedback to continuously improve our services.
Safety First:
The safety and well-being of every dog entrusted to us are paramount. We maintain rigorous safety protocols and closely monitor all interactions and activities.
Personalized Attention:
We recognize that each dog is unique, with their own personality, preferences, and needs. We take the time to get to know your dog on an individual level, tailoring their care and activities accordingly.
Whether your dog enjoys energetic play sessions, quiet cuddle time, or specialized care due to medical or behavioral considerations, we strive to provide personalized attention to meet their specific requirements.
Professionalism and Integrity:
We uphold the highest standards of professionalism and integrity in all our interactions with customers and their dogs. We are dedicated, compassionate professionals who are committed to providing exceptional service with honesty and integrity.
We adhere to all relevant regulations and industry best practices, ensuring compliance with health, safety, and ethical standards at all times.
Continuous Improvement:
We are dedicated to continuous improvement and innovation in our services. We regularly evaluate our practices, seek feedback from customers, and invest in training and development to enhance the quality of care we provide.
Your input is invaluable to us, and we actively welcome suggestions for improvement to better serve you and your furry companions.
At Tail Waggies Pet Care, we are honored to be entrusted with the care of your beloved dogs. Our Customer Care Policy reflects our unwavering commitment to delivering compassionate, reliable, and personalized care that exceeds your expectations. Thank you for choosing us as your partner in ensuring the happiness and well-being of your furry family members.
Privacy & Safety
At Tail Waggies Pet Care, we are committed to protecting the privacy and ensuring the safety of both our customers and their beloved pets. Our Privacy & Safety Policy outlines our practices and procedures concerning the collection, use, and safeguarding of personal information and the well-being of the pets entrusted to our care.
Collection and Use of Personal Information:
We collect personal information from customers, including names, contact information, and pet care preferences, solely to provide our services and ensure the well-being of pets.
Personal information provided to us is used strictly for internal purposes and is never shared with third parties without explicit consent, except as required by law or to fulfill our contractual obligations.
Protection of Personal Information:
We employ industry-standard security measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction.
Access to personal information is restricted to authorized personnel who require access to perform their duties. We regularly review and update our security protocols to ensure the ongoing protection of personal information.
Confidentiality of Pet Information:
We understand the sensitive nature of pet care information and are committed to maintaining the confidentiality of all pet-related data.
Information regarding pet health, behavior, and care instructions provided by customers is treated with the utmost confidentiality and is only accessible to authorized staff members directly involved in the care of the pet.
Pet Safety and Well-being:
The safety and well-being of the pets entrusted to our care are our top priorities. We maintain strict safety protocols and adhere to industry best practices to ensure a secure environment for all pets.
Our home is equipped with secure enclosures, monitored play areas, and trained staff members who prioritize the supervision and well-being of every pet in our care.
Consent and Acknowledgment:
By utilizing our services, customers consent to the collection, use, and disclosure of personal information and agree to abide by the terms outlined in this Privacy & Safety Policy.
Customers also acknowledge that while we take every precaution to ensure the safety and well-being of pets, there are inherent risks associated with pet care, and we cannot guarantee absolute safety.
Updates to Privacy & Safety Policy:
We reserve the right to update or modify this Privacy & Safety Policy at any time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be communicated to customers through our website or other appropriate channels.
At Tail Waggies Pet Care, we take the privacy and safety of our customers and their pets seriously. Our Privacy & Safety Policy underscores our dedication to maintaining the highest standards of confidentiality, security, and pet care excellence. If you have any questions or concerns regarding our policy, please don't hesitate to contact us.
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